• A pegboard parts wall next to the parts counter, stocked with trimmer line, trimmer heads, belts and packaged parts, with a run of empty hooks in the middle where an item has sold out.

    The Sale You Never Saw

    The sales report only shows the demand you captured. The customer who left empty-handed never appears on it.

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Put it to work

Every store has one.

The problem everybody works around, because fixing it looks harder than living with it. Tell us yours and we’ll tell you what we’d look at first.

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