Set the Item Up Right the First Time
A new item gets set up once, in a hurry, and is rarely looked at again. Every price, reorder and report built on it inherits whatever went in that first time.
Effective Labor Rate: What It Is and How It Compares to Your Posted Rate
The rate on the wall is what you charge for an hour that gets billed. What the shop actually earns per hour is a different number, and the gap between them is where service profit goes.
What Adding an Equipment Line Really Takes
A new equipment line is a dealership inside your store. The machines are the part everyone sees. Parts, service and warranty decide whether it earns anything.
You Cannot Sell Your Way to a Better Year
Growth is the instinct when profit is short. It is rarely the fastest lever an owner has.
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Every store has one.
The problem everybody works around, because fixing it looks harder than living with it. Tell us yours and we’ll tell you what we’d look at first.
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